With years of fuel supply to nationwide industrial plants, OR is a proven leader in primary fuel products and services, with a focus on meeting premium product standards defined by the Department of Energy Business. We also develop new fuels with social and environmental responsibility, offering options for factories to save energy while being green. Moreover, OR offers specialty products, related products, and by products from refineries and other sources to accommodate all industrial needs.
Customer Services
OR aims to become an Energy Solution Provider – supporting customers with consultation on fuel consumption and alternatives by proficient engineers. OR also has a program for calculating fuel consumption and fuel comparison, providing customers with the best fuel solutions. The program can calculate other parameters from customers’ perspectives, such as NPV, payback, IRR, carbon credit compared with planting trees, API (without having to rely on tabulated sources), LPG flow in pipeline, and investment requirement estimation. OR also provides equipment packages for lease to customers who want to avoid making capital investment.
Work process on Energy Solution Provider
- Survey:Collect data on energy usage, acreage, problems, requirements, surrounding conditions, budgets, targets of the plant or the customer – all aspects of information are collected as inputs for energy consumption design
- Design:Design and select optimal energy solutions for cost-saving, optimal value, and meeting customers’ demand. Design service covers design acreage, systems and equipment with due regard for legal, budget and environmental requirements.
- Advisory:Provide comparative data on energy, on-site problem analyses, training services, and consultation on legal application of licenses.
- Installation:Provide experienced outsources and supervise construction under standard control.
- Commissioning:Conduct usability test to ensure system operates as designed and conduct environmental quality inspection before customer handover.
- After-sales services:Provide system and equipment care and maintenance throughout the contract period and provide consultation on engineering and compliance.
Product Delivery Management
l energy supply security, OR has built oil depots across the country, providing readiness for energy inventory and distribution to customers nationwide. Should any depot or service station be out of service, other depots can immediately respond for alternative delivery without interruption or loss to OR’s customers.
Quality and timely delivery
Strictly adhering to the principle that customers must always receive good products, meaning high quality, correct, complete and on-time delivery, OR has installed a satellite signal transmission system on product transport vehicles to monitor all travel with continuous reports. It has also installed the Track-co Graph system to monitor speed and lapse time.
Product quality control and petroleum product quality inspection services
OR has a quality control system and laboratories certified by ISO/IEC Guide 25 that conduct fuel quality inspection to meet the requirements of the Ministry of Commerce. Inspections are done before receiving fuels into OR’s depots and distribution to customers. Additionally, OR conducts random fuel inspection both at OR’s depots and at customers’ plants and provides inspection reports to customers to provide quality guarantee and foster confidence in OR’s products.
Product and application safety education
Provide education on petroleum products and machinery maintenance by well-versed engineers to support fuel decisions and improve safety for customers and public properties. Provide tours to oil refinery facilities and GSPs for an understanding about production processes and safety standards.
Steam boiler efficiency assessment service
Conduct efficiency assessment service for steam boilers by engineering expert teams, report assessment results and provide recommendations to maximize customers’ efficiency, including energy saving, extending machinery life, safeguarding the environment, and reducing air pollution resulting from incomplete combustion exhaust.
Consultation service on equipment construction or renovation
With our expertise in designing and constructing fuel storage equipment, OR gladly provides complimentary consultation in designing and renovating sites or equipment used for fuel storage. Our consultation includes advice on applying for Licenses to Operate Fuel Storage Facilities as regulated by the Department of Energy Business, Ministry of Energy.
Additional services related to other developments
To improve product quality and increase productivity in different aspects of the industry sector, OR also offers services including
* Provision of expert 5S training (Thai version of Organization, Orderliness, Cleanliness, Standardization, and Discipline) and QSHE to improve productivity.
* OR’s research and technology institute with extraordinary capability and state-of-the-art petroleum technology.
* Provision of expert consulting services and solutions to various industries on energy conservation.